Enable Inline Images in Zendesk Tickets
Discover how to enable inline images in Zendesk tickets by disabling the 'Enable secure downloads' option.
How do I enable inline images in Zendesk tickets?
To enable inline images in Zendesk tickets, you need to disable the 'Enable secure downloads' option. This setting, when enabled, restricts the ability to add inline images due to authentication requirements. By turning it off, agents will be able to add images directly into the body of a ticket. For further guidance, check out the originalZendesk help article.
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If you're seeing an error message saying 'Image cannot be pasted due to authentication requirements,' it's likely because the 'Enable secure downloads' option is turned on. This setting prevents agents from adding inline images to tickets. To…
What does the 'Enable secure downloads' option do in Zendesk?
The 'Enable secure downloads' option in Zendesk is a security feature that prevents unauthorized access to attachments. When this option is enabled, agents cannot add inline images to tickets, as it requires authentication to view attachments. If…
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Currently, if you want to add inline images to Zendesk tickets, you need to disable the 'Enable secure downloads' option, which also affects the security of chat attachments. This means that while you can add images, the attachments won't require…
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