Enable In-App Feedback Surveys for Intercom Messenger
How do I enable in-app feedback surveys for Intercom Messenger?
To enable in-app feedback surveys for Intercom Messenger, you need to set up the connection in Zendesk QA.
First, navigate to the Delivery tab of your survey and locate the Intercom connection from the list. If it's your first time setting it up, you'll need to authenticate Zendesk QA CSAT with Intercom by clicking the Authenticate button and following the instructions. Once authenticated, Intercom will control the triggering of CSAT/CES surveys in the messenger according to its rules. If a customer doesn't respond to the Messenger survey, a follow-up email will be sent.
For more details, check out the originalZendesk help article.
More related questions
What happens if a customer doesn't respond to a Messenger CSAT/CES survey?
If a customer doesn't respond to a Messenger CSAT/CES survey, a follow-up email will be sent. This ensures that you still have a chance to gather valuable feedback even if the initial survey in the Messenger is missed. The follow-up email acts as a…
Can I use multiple surveys in Zendesk QA with Intercom?
While you can use multiple surveys in Zendesk QA, only one survey result per conversation ID can be recorded. This means that if you have multiple surveys set up, you need to decide which survey's result is most important for each conversation….
How can I view the results of my feedback surveys in Zendesk QA?
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Does the CSAT survey work with masked data in Zendesk QA?
No, the CSAT survey does not work with masked data in Zendesk QA. This means that if your data is masked for privacy or security reasons, the CSAT survey will not be able to process or record the feedback. It's important to consider this limitation…
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