Enable External Link Sharing in Zendesk Explore
How do I enable external link sharing for Zendesk Explore dashboards?
To enable external link sharing for Zendesk Explore dashboards, an admin must adjust the settings in Explore.
Navigate to the Explore settings, select the Sharing tab, and turn on the 'Public links to dashboards' setting. After saving these changes, you can create public links for your dashboards, allowing external users to view them. This feature is not available for prebuilt live dashboards. For more details, visit theoriginal documentation.
More related questions
How can I share Zendesk Explore dashboards with external users?
You can share Zendesk Explore dashboards with external users by creating a public link. This allows users without a Zendesk account to view the dashboard. To enable this feature, an admin must first turn on external link sharing in the Explore…
What security measures should I consider when sharing dashboards externally?
When sharing dashboards externally, it's important to consider security measures to protect your data. Public links can be accessed by anyone on the internet, so it's crucial to use a strong password. Ensure the password is at least 10 characters…
Can I disable external link sharing for Zendesk Explore dashboards?
Yes, you can disable external link sharing for Zendesk Explore dashboards at any time. This is useful if you suspect inappropriate sharing of sensitive data. To disable this feature, go to the Explore admin menu, select Dashboard sharing…
What happens if a user enters the wrong password for a shared dashboard?
If a user enters the wrong password for a shared dashboard five times, the dashboard becomes inaccessible for all users for five minutes. This security measure helps prevent unauthorized access attempts. It's important to communicate the correct…
Can I share prebuilt live dashboards externally in Zendesk Explore?
Currently, you cannot share prebuilt live dashboards externally in Zendesk Explore. This limitation means that only custom dashboards can be shared with external users via public links. If you need to share live data, consider creating a custom…
What should I do if external users can't access a shared dashboard?
If external users can't access a shared dashboard, check for potential issues like incorrect passwords or IP restrictions. Ensure the password is correct and that the user's IP address is within the allowed range. If the issue persists, consider…
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