Enable Document Previews in Zendesk Help Center
How can I enable document previews in Zendesk Help Center?
To enable document previews in Zendesk Help Center, you need to use third-party services. Zendesk doesn't support native document previews, but you can embed documents using an iframe.
First, enable the 'Display unsafe content' option in your help center settings. Then, obtain an embed code from a service like Google Docs or OneDrive. Edit your article, access the Source code, and paste the code. Save and publish your article to see the embedded document.
More related questions
Can I embed Office or Adobe documents in Zendesk Help Center articles?
You can embed Office or Adobe documents in Zendesk Help Center articles, but it requires some manual steps. Zendesk doesn't natively support document previews, so you'll need to use an iframe to embed content hosted on a third-party service like…
What are the steps to embed a document in Zendesk articles?
Embedding a document in Zendesk articles involves a few steps using third-party services. Since Zendesk doesn't support native document previews, you'll need to use an iframe. First, go to your help center settings and select 'Display unsafe…
Why does Zendesk not support native document previews?
Zendesk does not support native document previews due to platform limitations. However, you can still display documents by embedding them using third-party services. To do this, you'll need to enable the 'Display unsafe content' option in your help…
Is it safe to embed documents in Zendesk Help Center?
Embedding documents in Zendesk Help Center is generally safe if you follow best practices. However, Zendesk provides a disclaimer that they do not support or guarantee the code used for embedding. To embed documents, you need to enable the 'Display…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
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