Enable and Configure Zendesk Messaging Channel
How do I enable and configure a messaging channel in Zendesk?
Enabling and configuring a messaging channel in Zendesk is straightforward. Messaging is automatically enabled in your account, so you don't need to turn it on manually. To start using it, you need to create a messaging channel to offer messaging to your customers. This can be done through a Web Widget for your website or help center, or through a mobile SDK for your Android or iOS app.
For your website or help center, you can use the default Web Widget provided by Zendesk. You can configure its appearance, customize the messaging behavior, and install it on your site. For mobile apps, you need to activate messaging, customize the app's appearance, and install it using a channel key shared with your developers. For more details, check out theoriginal Zendesk article.
More related questions
How can I customize the Web Widget for my website or help center?
Customizing the Web Widget for your website or help center allows you to tailor the messaging experience for your customers. Zendesk provides a default Web Widget that you can configure using a wizard. This includes setting up the basic widget…
What steps are involved in setting up messaging for mobile apps?
Setting up messaging for mobile apps involves a few key steps. First, you need to activate messaging on your Android or iOS app. Then, you can customize the app's appearance by choosing window and text colors, logos, and other design elements….
How can I automate my messaging channel with a conversation bot?
Automating your messaging channel with a conversation bot can enhance the customer experience by providing immediate responses and self-service options. After configuring your messaging channel, you can add a conversation bot to handle initial…
How are messaging tickets routed and agents notified in Zendesk?
In Zendesk, when a customer requests assistance from a live agent during a messaging conversation, a ticket is created, and agents are notified. You can use ticket triggers to route the ticket to specific agents or groups and set up chat routing…
How do I give agents access to messaging and train them in Zendesk?
To enable agents to handle messaging conversations in Zendesk, you need to give them access to the Agent Workspace. This is where all agent-side messaging activity occurs. Once access is granted, it's important to provide agents with training so…
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