Enable Agents to Delete Tickets in Zendesk
How can I enable agents to delete tickets in Zendesk?
To enable agents to delete tickets in Zendesk, you need to adjust settings in the Admin Center.
Navigate to Workspaces in the sidebar, then select Agent tools > Agent interface. In the Ticket deletion section, select 'Agents can delete tickets and redact content'. This setting also allows agents to redact ticket content if the Zendesk Agent Workspace is activated. Remember to click 'Save' to apply the changes. For more details, visit theoriginal link.
More related questions
Can agents recover deleted tickets in Zendesk?
Yes, agents can recover deleted tickets in Zendesk if you enable the option. When you allow agents to delete tickets, the 'Agents can view deleted tickets' option is enabled by default. This means agents can view and recover deleted tickets unless…
What are the Zendesk plan requirements for ticket deletion permissions?
The ability to grant ticket deletion permissions depends on your Zendesk plan. For Suite Team, Growth, and Professional plans, as well as Support Team and Professional plans, you can grant permission globally to all agents. However, if you have an…
How do custom roles affect ticket deletion permissions in Zendesk?
In Zendesk, custom roles on Enterprise plans determine ticket deletion permissions. Unlike other plans where permissions are set globally, Enterprise plans allow you to assign specific permissions to agents based on their custom roles. This means…
Can agents delete suspended tickets in Zendesk?
Yes, agents can delete suspended tickets in Zendesk if they have access to the Suspended tickets view. Even if ticket deletion is not enabled for them, agents with permission to access the Suspended tickets view can delete any tickets included in…
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