To use the ticket redaction feature in Zendesk, you need to have the Agent Workspace enabled. This workspace provides the necessary interface to redact content, including attachments, from tickets.
If you haven't enabled the Agent Workspace yet, you can find resources and instructions on how to do so in the Zendesk help center. It's important to review the considerations and limitations associated with the Agent Workspace before enabling it to ensure it meets your organization's needs.
You can remove attachments from Zendesk tickets without deleting the ticket by using the native ticket redaction feature available in accounts with Agent Workspace enabled. This feature allows you to redact content, including attachments, from…
Yes, you can delete attachments from closed Zendesk tickets, but only if you have the Agent Workspace enabled. This feature allows you to redact attachments from archived or closed tickets for email, API, and webform channels. However, it's…
Automating the redaction of attachments in Zendesk tickets is not directly supported through Zendesk's native features. However, some users have implemented custom solutions using scripts. For example, you can write a script to search for tickets…
The ticket redaction feature in Zendesk has some limitations. For instance, redaction for messaging tickets does not work for messages created before April 2022. If such tickets contain sensitive information, they will need to be permanently…