Emergency Calling in Zendesk Sell Voice for US & Canada
How does emergency calling work in Zendesk Sell Voice for Canada and the US?
Zendesk Sell Voice supports Enhanced 911 (E911) in Canada and the US, allowing you to associate an emergency address with your phone number. This ensures that calls are routed directly to the local Public Safety Answering Point (PSAP) with your phone number and address information. If no emergency address is registered, calls are routed to a national emergency call center, which may incur additional fees.
To learn more about emergency calling in Zendesk Sell Voice, visit theoriginal link.
More related questions
How do I add an emergency address in Zendesk Sell Voice?
To add an emergency address in Zendesk Sell Voice, navigate to Settings > Communication channels > Voice and text, and click 'Assign address'. Enter your company name and physical address, which will be validated against an emergency address…
Can I test emergency calling in Zendesk Sell Voice?
Yes, you can test emergency calling by dialing 933 to verify your phone number and associated address. For a live test, contact local authorities to schedule it, as unscheduled tests may incur penalties. Always use the provided script to confirm…
What are the billing charges for emergency calling in Zendesk Sell Voice?
In Canada and the US, associating an emergency address with a phone number costs USD $0.75 per month. Calls to 911 are charged at normal rates, but a USD $75 fee may apply if no emergency address is associated. Outside North America, emergency…
How can I remove or change an emergency address in Zendesk Sell Voice?
To remove or change an emergency address, go to Settings > Communication channels > Voice and text, and click 'Remove address'. It takes up to five minutes for the address to be removed. To add a new address, follow the steps for adding an…
How do I make an emergency call using Zendesk Sell Voice?
Making an emergency call in Zendesk Sell Voice is straightforward. Simply dial 911 without needing to enter the country code. This process is similar to making any other outbound call, ensuring quick access to emergency services. For more details,…
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