Embed Unsupported Videos in Zendesk Articles
What should I do if my video hosting service is not supported by Zendesk?
If your video is hosted on a service not supported by Zendesk, you can still insert it by embedding the video code. Use the article source code editor to add the video’s embed code, but be aware that you must allow unsafe HTML for this to work. This method is also useful if you need to track video views for analytics, as some services only count views when the video is manually embedded.
More related questions
How can I insert videos into Zendesk articles using the editor toolbar?
You can easily insert videos into your Zendesk articles using the editor toolbar. Simply copy the URL of your video from a supported hosting service like Vimeo, YouTube, Wistia, JWPlayer, Brightcove, Vidyard, or Loom. Then, in the help center or…
Can I insert videos into content blocks in Zendesk?
Yes, you can insert videos into content blocks in Zendesk, but this feature is only available on Enterprise plans. Content blocks allow you to create reusable information that can be inserted across multiple articles. To insert a video into a…
Why is my embedded video not displaying correctly on mobile devices?
If your embedded video is not displaying correctly on mobile devices, it might be due to the video extending beyond the margins. To fix this, you can add custom CSS to your style.css file, such as setting the iframe's max-width to 100%. This…
Can I prevent users from sharing or copying video links in Zendesk articles?
Unfortunately, there is no setting in Zendesk to make videos un-shareable or prevent users from copying the video link. The sharing capabilities depend on the video hosting service itself. For example, YouTube videos have a 'Copy link' button that…
How do I delete a video from a Zendesk article?
To delete a video from a Zendesk article, you need to remove the embedded code from the article where the video is inserted. This process is similar to removing any other embedded content, but it doesn't work the same way as deleting images.
Why is my YouTube video not starting at a specific time in Zendesk articles?
Currently, Zendesk does not support starting YouTube videos at a specific time directly through the editor. This feature requires custom coding. As an alternative, you can use Vimeo, which allows custom code to start playback at a specific timecode.
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