Email Connection Requirements for Zendesk Sell
What are the email connection requirements for Zendesk Sell?
To connect your email with Zendesk Sell, you need to meet certain requirements. You must have a valid third-party SSL or TLS certificate, and your email system should support IMAP and SMTP settings.
If you're using Gmail or Microsoft Office 365, Sell supports OAuth2 for 2-step verification. However, if you're using a different email provider with 2-step verification, you might need to create an app-specific password. Remember, each Sell user can only integrate with one email address, but you can use a BCC email address for external messages. For more details, check out theoriginal link.
More related questions
Why am I encountering email connection issues in Zendesk Sell?
Email connection issues in Zendesk Sell often stem from SSL/TLS certificate problems or incorrect IMAP and SMTP settings. These errors can prevent successful integration of your external email with Sell. If you encounter an error message like…
What should I do if my emails are not syncing in Zendesk Sell?
If your emails are not syncing in Zendesk Sell, it might be due to the location of your emails. Sell only synchronizes emails in the inbox and outbox folders, so emails in subfolders won't sync. Additionally, emails with more than 100 recipients or…
How can I resolve email delivery issues in Zendesk Sell?
Email delivery issues in Zendesk Sell can occur even after a successful email connection setup. These issues might prevent your leads or contacts from receiving your messages. To troubleshoot, check for any errors related to email delivery. For…
Why do disassociated emails reattach to deal threads in Zendesk Sell?
In Zendesk Sell, disassociated emails can reattach to deal threads when a new reply in the email chain is received. This is a known issue with the current system. If you remove an email from a deal, be aware that future replies might re-associate…
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