Eligibility for Changing Zendesk Payment Currency
Who is eligible to change their Zendesk payment currency to BRL?
Only self-service accounts created with a Brazilian geographic IP address and currently paying in USD are eligible to change their payment currency to BRL.
If your account meets these criteria, you'll see a notification on your Subscription and Payment pages in the Admin Center. New customers with a Brazilian IP can choose BRL as their currency when purchasing Zendesk, so they don't need to switch.
More related questions
How can I change my Zendesk payment currency from USD to BRL?
If you're eligible, you can change your Zendesk payment currency from USD to BRL directly through the Admin Center. Only self-service accounts created with a Brazilian IP address and currently paying in USD can make this switch. To change the…
What steps do I need to follow to switch my Zendesk payment currency?
To switch your Zendesk payment currency, you must be the account owner. Billing admins cannot make this change. In the Admin Center, go toAccount > Billing > Subscription. If eligible, a banner will appear with a link to 'See details'. Follow…
What happens after I change my Zendesk payment currency to BRL?
After changing your payment currency to BRL, you'll receive a confirmation message on the Subscription page. This message will include details on when your subscription payments will switch to BRL and the estimated total cost. The change will take…
Can billing admins change the payment currency in Zendesk?
No, billing admins cannot change the payment currency in Zendesk. Only the account owner has the authority to make this change. If you're a billing admin and need to change the payment currency, you'll need to coordinate with the account owner to…
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