Effects of Suspending a User in Zendesk
What happens when a user is suspended in Zendesk?
When a user is suspended in Zendesk, they can no longer sign in, and any new support requests from them are sent to the suspended tickets queue. Suspended users won't receive email notifications for tickets, and any CC'd users on the ticket won't receive notifications either.
Suspended users can still chat, but no ticket is created. To prevent them from chatting, you can ban them. Users aren't notified of their suspension; they simply can't sign in anymore.
More related questions
How do I suspend a user in Zendesk?
Suspending a user in Zendesk is straightforward. You can suspend a user from their profile or by marking their tickets as spam, which simultaneously deletes the ticket and suspends the user. To suspend a user, click the Search icon in the top…
Can agents suspend other agents in Zendesk?
In Zendesk, only admins have the ability to suspend agents. While both agents and admins can suspend end users, suspending an agent requires admin privileges. It's important to note that when an agent is suspended, their paid agent seat remains…
How can I identify suspended users in Zendesk?
Suspended users in Zendesk are flagged with a 'Suspended' tag next to their name on the Customers page. You can also search for suspended users using the 'issuspended' term. For example, 'issuspended:true' will return all suspended users, while…
Can suspended users still interact with Zendesk support?
Suspended users in Zendesk cannot sign in or create new tickets via the API, and they won't have tickets created if they call any of your Talk lines. However, they can still chat, although no ticket will be created from the chat. To prevent them…
Is it possible to notify users when they are suspended in Zendesk?
Currently, Zendesk does not notify users when they are suspended. Users will simply find that they cannot sign in anymore. If a ticket requester is suspended, they won't receive email notifications for the ticket, and any CC'd users on the ticket…
Can I remove the 'Suspend Access' option from the dropdown in Zendesk?
As of now, there is no way to remove the 'Suspend Access' option from the dropdown menu in Zendesk. You can customize agent roles to restrict their ability to edit user profiles, but this won't remove the ability for admins to suspend users.
How can I unsuspend a user in Zendesk?
To unsuspend a user in Zendesk, follow the same steps as suspending them. Go to the user's profile, click the Ticket options menu in the upper right, and select 'Unsuspend access'. This will restore their previous login credentials and access…
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