Effects of Partially Accepting a Dispute in Zendesk QA
Understand the outcome of partially accepting a dispute in Zendesk QA and how it affects the dispute status.
What happens when I partially accept a dispute in Zendesk QA?
When you partially accept a dispute in Zendesk QA, the system reflects the changes you agree with. By selecting 'Accept dispute' and modifying only the categories you agree with, the dispute status updates to show it as partially accepted.
This allows you to acknowledge the parts of the dispute you agree with while maintaining the original ratings for the categories you don't agree with.
More related questions
How can I partially accept a dispute in Zendesk QA?
To partially accept a dispute in Zendesk QA, you can select the categories you agree with. If you agree with only some of the disputed rating categories, simply select 'Accept dispute' and change only the categories you agree with. Once you've made…
Can I change my decision after partially accepting a dispute in Zendesk QA?
Once you partially accept a dispute in Zendesk QA, the changes are reflected immediately. However, if you need to make further adjustments, you may need to follow the dispute process again or contact support for assistance. It's important to…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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