Effect of Title Changes on Zendesk URLs
How does changing an article title affect its URL in Zendesk?
Changing an article title in Zendesk updates the canonical URL to include a new slug that matches the new title. However, users can still access the article using the old slug or even without a slug.
This means that while the visible URL may change to reflect the new title, the original URL remains functional. This flexibility ensures that links to your articles remain valid even after title changes, although it may lead to multiple URLs pointing to the same content.
More related questions
Can I edit the URLs of my Zendesk articles?
No, you cannot edit the URLs of your Zendesk articles as they are system-generated when the article is created. Each article URL is composed of a unique article ID and a slug derived from the article title. This structure is designed to enhance the…
What is the role of slugs in Zendesk article URLs?
In Zendesk, slugs are generated from the article title and play a role in the URL structure, which is beneficial for SEO. However, an article can be accessed with or without the slug. The slug helps search engines understand the content of the…
Why can't I change the URL of a Zendesk article?
You can't change the URL of a Zendesk article because URLs are system-generated to ensure consistency and optimal SEO performance. Each URL includes a unique article ID and a slug based on the article title. This system-generated approach helps…
Can I access a Zendesk article without using the slug in the URL?
Yes, you can access a Zendesk article without using the slug in the URL. The article's unique ID is sufficient to reach the content. For example, an article can be accessed using just the article ID, regardless of the slug. This flexibility ensures…
What happens to the canonical URL when a Zendesk article title is updated?
When a Zendesk article title is updated, the canonical URL changes to include a new slug that matches the updated title. However, the article remains accessible through the old URL. This means that while the canonical URL reflects the most recent…
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