Editing Email Delimiter Font in Zendesk
How can I change the font size, color, and type of the email delimiter in Zendesk?
To change the font size, color, and type of the email delimiter in Zendesk, edit the HTML of your email template. Ensure your edits are on the same line as the {{delimiter}} placeholder to avoid affecting other text. For color changes, use sufficient contrast for accessibility, following WCAG guidelines. Tools like the WebAIM color contrast checker can help ensure compliance.
More related questions
What is the email delimiter in Zendesk and why is it used?
The email delimiter in Zendesk is a line of text that informs the email recipient to enter their reply above a certain line in the email. This helps separate new content from old when a reply is received in Support, ensuring that only the new…
How can I enable the email delimiter in Zendesk?
To enable the email delimiter in Zendesk, navigate to the Admin Center, click on Channels in the sidebar, then select Talk and email > Email. In the Mail delimiter section, check the Enable box. Optionally, you can edit the delimiter text to suit…
How do I customize the email delimiter text in Zendesk?
You can customize the email delimiter text in Zendesk to better reflect your organization. In the Admin Center, go to Channels > Talk and email > Email, and in the Mail delimiter section, enter a personalized delimiter text between 20 to 65…
How do I remove the email delimiter from Zendesk notifications?
To remove the email delimiter from Zendesk notifications, go to the Admin Center, click Channels > Talk and email > Email, and uncheck the Enable box in the Mail delimiter section. Then, remove the delimiter code from your email template to prevent…
What happens to email comments when the delimiter is disabled in Zendesk?
When the delimiter is disabled in Zendesk, email comments appear differently in the ticket interface. An ellipsis (…) is shown below comments created from email, which can be clicked to expand the quoted email reply. Inline replies may also appear,…
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