Editing Default Chat Triggers in Zendesk
How can I edit the default chat triggers in Zendesk?
To edit the default chat triggers in Zendesk, you need to access the trigger details. You can customize various aspects such as the message content, the URL conditions, and the timing of the trigger.
To change the message or the name associated with it, modify the text in the 'Send message to visitor' action. If you want to update the URL the trigger is based on, adjust the 'Visitor page URL' condition. For altering the time a trigger waits before firing, change the seconds listed in the 'Still on site' or 'Still on page' condition. For more detailed instructions, refer to the originalZendesk help article.
More related questions
What steps are involved in changing the message of a chat trigger?
Changing the message of a chat trigger involves editing the 'Send message to visitor' action. This allows you to customize the text and the name associated with the message. To do this, access the trigger details and locate the 'Send message to…
How do I update the URL condition for a chat trigger?
To update the URL condition for a chat trigger, you need to modify the 'Visitor page URL' condition. This allows the trigger to activate based on specific page visits. Access the trigger details and find the 'Visitor page URL' condition. Here, you…
How can I adjust the timing for when a chat trigger fires?
Adjusting the timing for when a chat trigger fires involves changing the seconds in the 'Still on site' or 'Still on page' condition. This determines how long a visitor must be on a page before the trigger activates. To do this, access the trigger…
What is the difference between 'Still on site' and 'Still on page' conditions?
The 'Still on site' and 'Still on page' conditions determine when a chat trigger should activate based on visitor activity. The 'Still on site' condition triggers when a visitor remains on your website for a specified amount of time, regardless of…
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