Duration of Zendesk Search Issue on May 7, 2024
How long did the Zendesk search issue last on May 7, 2024?
The Zendesk search issue for non-Admin agents lasted from May 6, 2024, at 23:17 UTC until May 7, 2024, at 12:25 UTC. During this time, non-Admin agents experienced difficulties using the search feature across multiple pods.
The issue was resolved after the engineering team identified and reverted the faulty code change that caused the problem. For more details, you can check theoriginal incident report.
More related questions
What was the Zendesk service incident on May 7, 2024?
On May 7, 2024, Zendesk experienced a service incident affecting the search feature for non-Admin agents. From May 6, 2024, at 23:17 UTC until May 7, 2024, at 12:25 UTC, non-Admin agents faced issues with the search functionality across multiple…
How did Zendesk resolve the search issues for non-Admin agents?
Zendesk resolved the search issues for non-Admin agents by identifying and reverting a faulty code change. The issue was caused by a bug introduced during a routine code deployment, which removed some significant code characters. Once the…
What caused the Zendesk search issues on May 7, 2024?
The Zendesk search issues on May 7, 2024, were caused by a bug introduced during a routine code deployment. The new code was intended to simplify the search function's filtering process for tickets accessible to agents. However, some characters in…
What steps did Zendesk take to fix the search issue on May 7, 2024?
To fix the search issue on May 7, 2024, Zendesk's engineering team took several steps. They first identified the faulty code change that caused the issue and then reverted it. The team tested the fix to ensure it resolved the problem and deployed…
What was the root cause of the Zendesk search issue on May 7, 2024?
The root cause of the Zendesk search issue on May 7, 2024, was a bug introduced during a routine code deployment. The deployment aimed to simplify the search function's filtering process for tickets accessible to agents. However, some characters in…
What should I do if I still experience search issues in Zendesk?
If you still experience search issues in Zendesk, try refreshing your browser page and clearing your cache and cookies. This ensures you are accessing the most updated version of the system. If the problem persists, consider reaching out to Zendesk…
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