Drill In Function Not Saving on Zendesk Dashboard
Learn why the drill in function isn't saving on your Zendesk dashboard. It may be due to using live data widgets.
Why isn't the drill in function saving on my Zendesk dashboard?
The drill in function might not save on your Zendesk dashboard if you're using live data widgets.
When you try to enable the drill in feature and notice that it reverts back to being unselected after publishing, it's likely because the dashboard contains live data widgets. The decompose and drill in features are incompatible with live data widgets, so they won't be enabled in such cases. For more details, you can check theoriginal Zendesk help article.
More related questions
Can I use the drill in feature with live data widgets on Zendesk?
No, the drill in feature cannot be used with live data widgets on Zendesk dashboards. If your dashboard includes live data widgets, the drill in and decompose features will not be enabled. This is because these features are not compatible with live…
What should I do if the drill in option keeps unselecting on my dashboard?
If the drill in option keeps unselecting, check if your dashboard uses live data widgets. The drill in and decompose features are not supported with live data widgets. If your dashboard includes these widgets, the drill in option will not remain…
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