Does Zendesk Automatically Enable Draft Mode?
Does Zendesk automatically enable draft mode for agents?
No, Zendesk does not automatically enable draft mode for agents. However, once an agent selects Draft mode, it persists across tickets, meaning it stays on until the agent chooses to turn it off.
This feature allows agents to maintain their preferred workflow without having to repeatedly enable draft mode for each ticket, providing a more seamless experience when managing multiple tickets.
More related questions
How do I write a draft of a public reply in Zendesk?
In Zendesk, you can write drafts of public replies to ensure your message is perfect before sending it to a customer. To start, select a channel from the menu at the top of the composer in a ticket, excluding the Internal note. Click the draft icon…
Can other agents see my drafts in Zendesk?
No, other agents cannot see your drafts in Zendesk before they become public replies. Drafts are private until you decide to make them public, meaning the ticket isn't updated with your draft content until you submit it. If you need feedback from…
What happens to my draft if I close the ticket in Zendesk?
If you close a ticket in Zendesk while in draft mode, your draft message will still be there when you reopen the ticket. This feature ensures that your work is not lost, allowing you to continue editing your draft at a later time. This…
How can I toggle draft mode using keyboard shortcuts in Zendesk?
You can easily toggle draft mode on and off in Zendesk using keyboard shortcuts, making it more convenient to manage your drafts. For Mac users, the shortcut is Command+Option+t or Control+Option+t. For Windows users, the shortcut is Ctrl+Alt+t….
Can I use draft mode in chat and messaging tickets in Zendesk?
Yes, you can use draft mode in chat and messaging tickets in Zendesk. When draft mode is enabled, pressing the Enter key will not send the message or display the draft warning message, allowing you to compose your message without accidentally…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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