Do Zendesk bot-solved tickets stay unassigned?
Discover how Zendesk bots solve tickets without assigning them, leaving them unassigned.
Does a ticket remain unassigned if solved by a Zendesk bot?
Yes, a ticket remains unassigned if it is solved by a Zendesk bot. Autoreplies can resolve tickets without assigning them to any agent.
This means that if a ticket was unassigned before the bot solved it, it will stay that way. This feature is designed to enhance efficiency by minimizing the need for agent involvement in straightforward resolutions.
More related questions
Who gets assigned to a ticket solved by autoreplies in Zendesk?
When a ticket is solved through autoreplies in Zendesk, no agent is assigned to it. Autoreplies allow tickets to be resolved without needing an agent to be assigned. If a ticket is unassigned when the bot solves it, it will remain unassigned. This…
Can Zendesk autoreplies solve tickets without agent assignment?
Yes, Zendesk autoreplies can solve tickets without assigning them to an agent. This feature allows for efficient ticket resolution. When a ticket is resolved by a bot and has no prior assignee, it remains unassigned. This process helps streamline…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
“Our company is growing very rapidly, and we were receiving a lot of support requests. And our team was spending a huge amount of time on them. Now, our AI agent is resolving 84% of customer support conversations.”
Ella Roy Customer Success Manager
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Read Zeffy's case study
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
“Since implementing My AskAI, the AI agent has deflected at least 68% of all customer queries. This has allowed us to get our average human response time down to under 60 seconds. A goal we've had for the last 6 months and finally achieved now with My AskAI.”
Conrad Jones CX and Service Leader
Zinc
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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Customer.io($50M+ ARR)
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