Do Review Recipients Need a Zendesk QA Seat?
Do users receiving reviews need a seat in Zendesk QA?
Yes, users who receive reviews in Zendesk QA need a seat, even if they don't have direct access to the platform. This is because they are considered Connected users.
When purchasing a subscription, make sure to account for all users involved in the review process, whether they are conducting or receiving reviews. This ensures everyone is covered under your subscription plan.
More related questions
How can I start a Zendesk QA subscription?
To start a Zendesk QA subscription, an admin needs to purchase it. You can choose between monthly and annual billing options. When purchasing, ensure you buy a seat for all users involved in doing or receiving reviews. Even users who only receive…
What are the billing options for Zendesk QA subscriptions?
Zendesk QA subscriptions offer flexible billing options. You can choose to pay either monthly or annually, depending on what suits your needs best. When upgrading your subscription, you can toggle between these two options. This flexibility allows…
How do I upgrade my Zendesk QA subscription?
Upgrading your Zendesk QA subscription is straightforward. Start by selecting Settings, then click on the Toggle sidebar icon. Under Account, choose Subscriptions and then Upgrade subscription. From there, you can toggle between paying annually or…
What steps are involved in purchasing a Zendesk QA subscription?
Purchasing a Zendesk QA subscription involves a few simple steps. First, go to Settings and select the Toggle sidebar icon. Under Account, click on Subscriptions and then Upgrade subscription. Decide whether you want to pay annually or monthly, and…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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