Display Tickets by Time Brackets in Zendesk Explore
How can I display tickets answered within different time brackets in Zendesk Explore?
To display tickets answered within different time brackets in Zendesk Explore, you need to create a report using the Support - Tickets dataset.
Start by clicking the reports icon in Explore, then select 'New report'. Choose the 'Support - Tickets' dataset. In the report builder, add 'Tickets' as a metric and 'First reply time brackets' as a row attribute. You can filter by 'Ticket created - Year' to narrow down the results. For a visual representation, move 'First reply time brackets' to the Columns panel and select a chart type like Bar or Column.
For more detailed steps, check out the originalZendesk help article.
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