Display Ticket IDs in Zendesk List View
How can I display ticket IDs in the Zendesk ticket list view?
To display ticket IDs in the Zendesk ticket list view, you need to edit the view settings. Add 'ID' as one of the columns in your ticket list view. This will allow you to see the ticket IDs without having to hover over each ticket. Customizing your view can help streamline your workflow and make ticket management more efficient.
More related questions
How can I change the starting number for Zendesk ticket IDs?
You can change the starting number for your Zendesk ticket IDs to any number you prefer. To do this, go to the Admin Center, click on 'Objects and rules' in the sidebar, then select 'Tickets > Settings'. In the 'Ticket IDs' section, enter your…
Can I decrease the starting number of my Zendesk ticket IDs?
Unfortunately, you cannot decrease the starting number of your Zendesk ticket IDs. Once you set a new starting number, it can only be increased. This means if you accidentally set a higher number than intended, you cannot revert to a lower number….
Is it possible to include dates in Zendesk ticket IDs?
Zendesk ticket IDs are strictly numerical, so you cannot include dates or any other characters in them. This means you can't format ticket IDs to include the date, such as 'yyyymmdd-ticketid'. If you have specific needs for ticket ID formatting,…
What happens if I reach the maximum number for Zendesk ticket IDs?
If you reach the maximum number for Zendesk ticket IDs, any attempt to create a new ticket that exceeds this limit will result in a database error. This means no new tickets can be created beyond this point. It's crucial to monitor your ticket ID…
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
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“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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