image for site

Discrepancies in Daily vs. Monthly FTE Counts Explained

Understand why FTE counts differ between daily and monthly views in Zendesk. Learn about the calculation method that causes these discrepancies.

What causes discrepancies in FTE counts between daily and monthly views?

Discrepancies in FTE counts between daily and monthly views occur because the monthly view uses the maximum FTE value from the daily intervals. For example, if a day has varying FTE counts, the monthly view will reflect the highest count from that day. This approach highlights the peak staffing requirement within the period.


More related questions

Why do FTE counts differ in various forecast views in Zendesk?

FTE counts can differ across forecast views due to the way they are calculated. The FTE count is based on forecasted incoming tickets and is tallied in 15-minute increments for the daily view. Other views, like weekly or monthly, are calculated…

How are FTE counts calculated in Zendesk forecasts?

FTE counts in Zendesk forecasts are calculated based on forecasted incoming tickets. The count is initially tallied in 15-minute increments for the daily view. For larger intervals like weekly or monthly views, the FTE count is derived from the…

Why does the monthly FTE count show the maximum daily value?

The monthly FTE count shows the maximum daily value to represent the peak staffing requirement for that period. This method ensures that the most resource-intensive time is accounted for in the larger view, providing a more accurate picture of…

Interested indeflectingover 70% of your Zendesk support tickets?

Our AI customer support agent is here to help. Trained on all your help docs, installed directly into your Zendesk account, it can be used to automate customer replies for tickets or live chat. Learn more below.
Zendesk logo

Zendesk Support Tickets

Receive new tickets by email or a support form? This integration is for you.
My AskAI integrated within Zendesk to deflect support tickets
Learn about our Zendesk ticket integration
Zendesk logo

Zendesk Messaging (live chat)

Using Zendesk's Messaging widget on your site for live chat? This integration is for you.
My AskAI integrated within Zendesk to deflect customer support live chat conversations
Learn about our Zendesk Messaging integration

Join1,000+ companies reducing their support costs and freeing up support agents for more important work

Vestd company logo — Customer of My AskAI's AI customer support agents
Genesis company logo — Customer of My AskAI's AI customer support agents
Zinc company logo — Customer of My AskAI's AI customer support agents
Customer.io company logo — Customer of My AskAI's AI customer support agents
Zeffy company logo — Customer of My AskAI's AI customer support agents
NHS company logo — Customer of My AskAI's AI customer support agents
Kontakt.io company logo — Customer of My AskAI's AI customer support agents

Reduce support costs.Spend more time on customer success.

Our AI customer support agents are already used by 👇
Companies using AI assistants on their websites