Currently, it's not possible to disable the user hierarchy in Zendesk Sell due to potential system conflicts.
If you find the hierarchy restrictive, consider submitting a feature request to Zendesk's feedback forum. This allows product managers to consider your needs in future updates. Meanwhile, ensure your permissions are correctly set to manage user operations effectively.
To create a topmost manager in Zendesk Sell, you need admin rights and a user hierarchy enabled. You can only assign this role to a user with no reportees. To set up a topmost manager, navigate to Settings > User management > User hierarchy, and…
Yes, you can change the topmost manager in Zendesk Sell. This requires admin access and ensuring the new manager has no reportees. To change the topmost manager, go to the Sell sidebar, click Settings > User management > User hierarchy, and select…
A user with reportees cannot be made the topmost manager because the role requires no subordinates. This ensures a clear hierarchy. The topmost manager is the ultimate point of contact in the hierarchy, so they must not have any direct reportees….
If you can't make a user the topmost manager, check if they have any reportees. Reassign these reportees to the current topmost manager first. Once the user has no subordinates, you can proceed to make them the topmost manager by editing their user…