To disable voicemail for your Zendesk Talk phone number, you need to access the settings for your phone number within Zendesk Talk. This step is crucial when setting up call forwarding to ensure calls are routed correctly to the external number.
You can forward calls from your Zendesk Talk number to an external number by using group routing and call overflow. First, create a new group without assigning any agents to it. Then, disable voicemail for your Zendesk Talk phone number. Route…
To forward calls from a non-toll-free Zendesk Talk number, you need to set up group routing and call overflow. Start by creating a new group without any agents. Disable voicemail for your Zendesk Talk number, then route calls to this group….
Forwarding calls from a toll-free Zendesk Talk number requires a different process. For specific instructions, refer to the article titled 'Can I forward calls from my current toll-free number to my Talk toll-free number?' available on the Zendesk…
No, when forwarding calls from Zendesk Talk, the external number you choose cannot be a number within Talk. You must select a number outside of the Zendesk Talk system for call forwarding.