Disable All Comments via Zendesk Theme Customization
How can I disable all comments on Zendesk articles through theme customization?
You can disable all comments on Zendesk articles by customizing the theme settings.
By deselecting the 'Comments' option in the article page elements section of your theme, you can hide all comments across all articles. This will prevent users from adding comments to any articles, effectively turning off comments site-wide. This method is useful for organizations that want to maintain a comment-free knowledge base. For more details, you can refer to the original Zendesk documentation.
More related questions
How can I disable comments for a single article in Zendesk?
To disable comments for a single article in Zendesk, you need to navigate to the article and edit its settings. First, go to the article you want to modify and click on 'Edit article' in the top menu bar. If the 'Article settings' panel isn't…
Is there a way to disable comments for multiple articles at once in Zendesk?
Yes, you can disable comments for multiple articles at once in Zendesk using bulk updates or the Help Center API. While there isn't a single setting to disable all comments globally, you can perform bulk updates on your articles to manage comments…
Can I disable comments for articles in different languages in Zendesk?
Yes, you can disable comments for articles in different languages in Zendesk by filtering the language. If you have articles in multiple languages and want to disable comments for a specific language, you can filter the articles by language and…
Is it possible to disable public comments while keeping internal comments in Zendesk?
Currently, Zendesk does not support disabling public comments while retaining internal comments. As of now, there is no feature that allows you to disable comments for end-users while keeping them enabled for agents or admins. However, you can…
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