Difference Between Macro Suggestions and Suggested Macros
What's the difference between macro suggestions and suggested macros?
Macro suggestions and suggested macros are related but distinct features in Zendesk.
Macro suggestions are made to admins about new macros that could be created based on repeated content from all agent replies in your account. On the other hand, suggested macros are recommendations made to agents about which existing macro to apply to a ticket based on the content of that specific ticket.
More related questions
Why aren't macro suggestions appearing in Zendesk?
If you're not seeing macro suggestions in Zendesk, it could be due to a few reasons. Firstly, if you've just turned on the macro suggestions feature, you might need to wait until the first day of the next month for suggestions to appear, as they…
What happens if the macro suggestions feature was just turned on?
If you've just enabled the macro suggestions feature, you might not see any suggestions immediately. Macro suggestions are generated from the previous month's data, so if you activated the feature recently, you'll need to wait until the first day…
Why does the machine learning model not generate macro suggestions?
The machine learning model might not generate macro suggestions if it lacks sufficient data. For the model to work effectively, it needs to identify recurring patterns of similar responses in your tickets. If your account doesn't have enough usage…
What should I do if all macro suggestions have been accepted or dismissed?
If all macro suggestions have been accepted or dismissed, you'll need to wait for new ones. New macro suggestions are added on the first day of each month, so once all current suggestions are dealt with, you'll have to wait until the next batch is…
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