Difference Between Content Tags and Labels in Zendesk
How do content tags differ from labels in Zendesk?
Content tags and labels serve different purposes in Zendesk. While labels are used to improve search relevance and act as search keywords, content tags do not influence search results. Instead, content tags are used to manually group related content across different sections and topics, allowing users to easily navigate through related articles. For example, you might use labels like 'refund' or 'returns' to enhance search, while using a content tag like 'billing' to categorize articles.
More related questions
What are content tags in Zendesk and how do they work?
Content tags in Zendesk are words or short phrases that help group and connect different types of content, making it easier for users to find related articles or posts. They appear in the 'Related to' section at the bottom of an article or post,…
Can content tags be used across multiple brands in Zendesk?
Yes, content tags can be used across multiple brands in Zendesk, but their visibility to end users depends on your plan. For Guide Professional and below, content tags will only display articles within a single brand. However, with a Guide…
How can I get started with content tags in Zendesk?
To start using content tags in Zendesk, you may need to download the latest Copenhagen theme or update your custom theme to enable them. Content tags are available by default in standard themes and those customized after October 19, 2022….
What are the best practices for using content tags in Zendesk?
When using content tags in Zendesk, it's important to follow some best practices to enhance user experience. Use descriptive and short names for tags, and limit the number of tags per article to 5-7 to avoid clutter. Regularly review tags for…
How do content tags work in multilingual help centers?
In multilingual help centers, content tags are applied at the article level, not the translation level. This means that the tags will appear the same across all language versions of an article. If you need different tags for different languages,…
Can I edit or delete content tags in Zendesk?
Yes, you can edit or delete content tags in Zendesk. To rename a tag, go to 'Guide Admin -> Arrange -> Manage content tags' and click on the tag to edit it. If you need to delete a tag, you can do so from the same interface. Merging tags is also…
What are the limitations of using content tags in Zendesk?
Zendesk imposes certain limitations on content tags. You can create up to 200 tags per account and assign up to 25 tags to a single piece of content. These limits are designed to encourage effective use of tags without overwhelming users….
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