Difference Between Automations and Triggers in Zendesk
How do automations differ from triggers in Zendesk?
Automations in Zendesk differ from triggers in that they are time-based, activating actions based on events in time rather than ticket events. They run once every hour and only on tickets created or updated in the last 28 days.
For example, an automation might alert agents if tickets remain unassigned after 24 hours or automatically close a ticket four days after it is solved. Automations, like triggers, consist of conditions and actions, but they are designed for time-sensitive tasks. For more information, refer to theZendesk help documentation.
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