Difference Between Answer Bot and Autoreplies in Zendesk
What is the difference between Answer Bot and autoreplies in Zendesk?
Answer Bot and autoreplies serve different purposes in Zendesk. The Answer Bot in the Chat SDK V2 is a chatbot that replaces the pre-chat form, providing a more conversational experience without additional costs. On the other hand, autoreplies are part of the Unified SDK and suggest articles to users, which requires a subscription. Understanding these differences can help you choose the right feature for your needs.
More related questions
Why do I see the Answer Bot in the Chat SDK without a subscription?
The Answer Bot in the Chat SDK is a chatbot designed to make interactions more human-like, and it's included without a subscription. In the Chat SDK V2, the Answer Bot replaces the pre-chat form, and you won't be billed for using this feature. It's…
How can I change the name of the Answer Bot in the Chat SDK?
You can customize the name of the Answer Bot in the Chat SDK by referring to the Android and iOS documentation. The Answer Bot in the Chat SDK V2 is designed to replace the pre-chat form, and while it doesn't require a subscription, you have the…
How do I disable the pre-chat form in Zendesk Chat SDK?
To disable the pre-chat form in Zendesk Chat SDK, you need to set the .withPreChatFormEnabled option to false in the builder of the Messaging Activity. This setting is available for both Android and iOS versions of the Chat SDK V2. Disabling the…
What happens when my Zendesk account is offline in the Chat SDK?
When your Zendesk account is offline, the Chat SDK can handle it in a couple of ways. If .withAgentAvailabilityEnabled is set to true, the SDK checks for online agents. If none are available, the bot will inform users that the account is offline….
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