Yes, you can delete a logged call in Zendesk Sell if needed.
To delete a logged call, go to the details page of the lead or contact. In the activity feed, hover over the logged call you wish to delete and click the Trashcan icon. Confirm your decision by clicking 'Remove'. This will permanently delete the call from the activity feed.
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Logging a call in Zendesk Sell is straightforward. To log a call, navigate to the details page of the lead or contact. Next to their phone number, click the drop-down menu and select '+Log a call'. In the 'Call summary', choose the best description…
Customizing call outcomes in Zendesk Sell allows you to better categorize your calls. To customize the call outcomes, go to 'Settings > Voice and Text > Call outcomes'. Here, you can add, edit, or remove call outcomes to suit your business needs….
Choosing 'Do not log' when logging a call in Zendesk Sell cancels the logging process. If you decide not to log a call after initiating the process, simply click 'Do not log' instead of 'Save'. This action will prevent the call from being recorded…