Delay in Article Updates Appearing in Zendesk History
Is there a delay between article updates and their appearance in Zendesk's history?
There should be no delay between article updates and their appearance in Zendesk's history. The history is updated in real-time as changes are made.
If you notice discrepancies, such as an update not appearing in the history, it may be an isolated issue. In such cases, take note of the specific article and contact Zendesk support for further investigation.
More related questions
How can I view article events in Zendesk's History view?
To view article events in Zendesk's History view, you need to be a Guide admin. The History view allows you to see events for actions taken by agents on articles, but not actions by end-users or on categories, sections, themes, moderation, or…
Can I filter article events by user or event type in Zendesk?
Yes, you can filter article events by user or event type in Zendesk's History view. This feature allows you to narrow down the list of events to those that are most relevant to your needs. To apply filters, enter a user name to see events by that…
How do I view the history of a specific article in Zendesk?
To view the history of a specific article in Zendesk, navigate to the article you want to review and click 'Edit article' in the top menu bar. Then, click the Placement card to expand the Placement panel and select 'View history'. This will display…
Is there an API endpoint to access article events in Zendesk's History view?
Currently, there is no API endpoint available to access article events in Zendesk's History view. The closest available data is the 'edited_at' field, which only shows the time the article was last edited in its displayed locale. For more detailed…
Are there any time limits for accessing article history in Zendesk?
No, there are no time limits for accessing article history in Zendesk. Article history is maintained in perpetuity, meaning you can access historical records of articles regardless of how old they are. This is particularly useful for auditing…
Can I see when management or visibility permissions change in Zendesk?
Currently, the History Filter by Event Type in Zendesk does not include options for 'Managed By' and 'Visible To'. This means you cannot directly filter to see when management or visibility permissions change. If you need to track these types of…
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