Default Permissions for Custom Roles in Zendesk
What happens if a custom role ID is not added to a permissions policy in Zendesk?
If a custom role ID is not added to a permissions policy in Zendesk, the agent's permissions will default to the generic agent role permissions. This means that the specific permissions you might want to set for a custom role won't be applied unless the role ID is included in the policy.
By default, the policy for custom roles is set to all false, so if you add a custom role and only change the create permission, the read, update, and delete permissions will remain false unless explicitly set otherwise.
More related questions
What are custom object permissions in Zendesk?
Custom object permissions in Zendesk allow you to control who can create, read, update, and delete custom objects. This feature is particularly useful for agents with assigned custom roles, as it lets you tailor permissions to fit specific needs….
How do I set permissions for agents with custom roles in Zendesk?
To set permissions for agents with custom roles in Zendesk, you need to use the Custom Objects Permissions API. This involves adding a custom property to the permissions policy in your request and specifying the ID of the custom agent role. Once…
What are the rules for using custom permissions with custom objects in Zendesk?
When using custom permissions with custom objects in Zendesk, there are a few important rules to keep in mind. First, you must specify the ID of a custom agent role in the permissions policy. You can get these IDs using the List Custom Roles…
How can I retrieve custom role IDs in Zendesk?
To retrieve custom role IDs in Zendesk, you need to use the List Custom Roles endpoint from your Support account. This endpoint will provide you with the IDs necessary to specify in your permissions policy when setting custom object permissions….
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