Deactivating Side Conversations in Zendesk
Find out how to deactivate side conversations in Zendesk's context panel easily.
How can I deactivate side conversations in the Zendesk context panel?
Deactivating side conversations in the Zendesk context panel is straightforward. Go to the Admin Center, click onWorkspacesin the sidebar, and selectAgent tools > Side conversations. In the Context panel section, simply deselectTurn on side conversations view. This will remove the side conversations from the context panel, but they will still be available in your account. Remember to save your changes. For complete deactivation, refer to the full guide.
More related questions
How do I activate side conversations in the Zendesk context panel?
To activate side conversations in the Zendesk context panel, you need to adjust settings in the Admin Center. First, ensure that both the Zendesk Agent Workspace and side conversations are activated. Then, navigate toWorkspacesin the sidebar,…
What happens when I deactivate side conversations in the context panel?
When you deactivate side conversations in the context panel, they are removed from view but remain available in your account. This means you can still access and manage them, just not directly from the context panel. If you wish to completely…
Can I include the requester's email address in side conversation emails?
Currently, when using Side Conversations to send an email, you can include Ticket Comments, but there isn't a direct option to include the Requester's Email Address. This feature would be helpful for forwarding emails to team members without…
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