Dataset Selection for Zendesk Explore Chat Volume Report
What dataset should I select for a chat volume report in Zendesk Explore?
For a chat volume report in Zendesk Explore, select the 'Chat - Engagement' dataset.
This dataset contains the necessary data to analyze chat engagements over time. Once selected, you can start building your report by creating date range calculated metrics and setting up the report with the appropriate attributes and visualization type.
More related questions
How can I create a year-over-year chat volume report in Zendesk Explore?
To create a year-over-year chat volume report in Zendesk Explore, you'll need to use the report builder to compare chat engagements per week for different years. Start by clicking the reports icon in Zendesk Explore, then select 'New report'….
What skill level is required to create a chat volume report in Zendesk Explore?
Creating a chat volume report in Zendesk Explore requires a moderate skill level. This task involves using the report builder to create date range calculated metrics and setting up the report with the appropriate metrics and attributes. If you're…
What permissions are needed to create a report in Zendesk Explore?
To create a report in Zendesk Explore, you need Editor or Admin permissions. These permissions allow you to access the necessary features and tools within Zendesk Explore to build and customize reports. If you don't have these permissions, you may…
How long does it take to create a chat volume report in Zendesk Explore?
Creating a chat volume report in Zendesk Explore typically takes about 20 minutes. This time estimate assumes you have a moderate skill level and are familiar with the report creation process in Zendesk Explore. The process involves setting up date…
How do I add custom metrics to my Zendesk Explore report?
To add custom metrics to your Zendesk Explore report, use the Calculations feature to create date range calculated metrics. First, click on Calculations and select 'Date range calculated metric'. Create metrics for 'Chats last year' and 'Chats this…
What visualization type should I use for a chat volume report in Zendesk Explore?
For a chat volume report in Zendesk Explore, use the 'Line' visualization type. This visualization helps in clearly displaying the trend of chat engagements over time, making it easier to compare data year over year. After setting up your metrics…
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