Data Hosting Locations for Zendesk Add-on
Where can I host my data with the Data Center Location add-on?
With the Data Center Location add-on, you can choose to host your data in the United States, European Economic Area (EEA), United Kingdom (UK), Japan (JP), or Australia (AU).
This flexibility allows you to align your data hosting with regional compliance requirements. Keep in mind that Service Data for Covered Functionality can only be hosted in a single location.
More related questions
What is the Zendesk Data Center Location add-on?
The Zendesk Data Center Location add-on allows you to choose where your Service Data is hosted. This feature is particularly useful for businesses needing to comply with local data protection regulations, such as GDPR, CCPA, or APA. By activating…
Who is eligible for the Data Center Location add-on?
The Data Center Location add-on is available for Zendesk Suite Professional or higher plans at no extra cost. If you're on a legacy plan like Support Suite Enterprise, you can purchase the Data Locality add-on separately or upgrade to the latest…
What functionalities are covered by the Data Center Location add-on?
The Data Center Location add-on covers several Zendesk functionalities, including Support, Chat, Guide, Gather, Explore, Talk, and Zendesk WFM (Tymeshift). However, there are exceptions detailed in the Regional Data Hosting Policy. It's crucial to…
How do I activate the Data Center Location add-on?
To activate the Data Center Location add-on, contact your account representative or Zendesk Customer Support. This feature is included in Zendesk Suite plans but requires activation to initiate the account's move to the correct data center…
What happens if the Data Center Location add-on is not activated?
If the Data Center Location add-on is not activated, Zendesk may move your account data between regions without notice to balance demand and improve performance. However, if the add-on is purchased and activated, regional moves will stay within the…
How does Zendesk handle account moves with the Data Center Location add-on?
When you purchase the Data Center Location add-on and select a region, Zendesk may need to migrate your existing Service Data to the chosen location. This involves making a copy of your data to ensure a successful migration. Once the migration is…
Can Service Data be processed outside the chosen data hosting location?
Yes, Service Data may be processed by Zendesk or authorized third-party service providers in other regions as necessary to provide the service. This processing includes storage that is incidental to the purpose of such processing. All parties…
How do Non-Zendesk services affect the Data Center Location add-on?
If you integrate with Non-Zendesk Services, your Service Data may be shared with these third parties. This includes apps available on the Zendesk Marketplace or through the Agent interface. Service Data hosted or processed by Non-Zendesk Services…
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