Customizing Drop-Down Values for Agents and Users
Is it possible to display different drop-down values for agents and end-users in Zendesk?
Currently, Zendesk does not support displaying different drop-down values for agents and end-users. The values remain the same for both, although the title can differ. This means that while you can customize the title to provide more context, the actual values seen by agents and end-users will be identical.
If you need to provide additional information to agents, consider including it in the title or using other fields to convey the necessary details.
More related questions
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You can organize drop-down list options in Zendesk by using a technique similar to organizing macros. This involves creating custom field options with titles that contain categories and selection values separated by double colons (::). For example,…
Can I nest multiple levels in a Zendesk drop-down field?
Yes, you can nest multiple levels in a Zendesk drop-down field. This is achieved by structuring your custom field options with categories and subcategories, separated by double colons (::). For instance, you can have a structure like 'Type of…
How can I separate nested drop-down fields in Zendesk Explore?
To separate nested drop-down fields in Zendesk Explore, you can use dynamic content. Although dynamic content is primarily used for translations, it can also help in displaying nested field values separately. By setting up a Liquid argument, you…
What is the maximum number of values allowed in a Zendesk drop-down list?
Zendesk allows you to create up to 2,000 values in a custom drop-down list. Each field within the list can have a maximum length of 255 characters. This limit is designed to ensure optimal performance and usability of the drop-down lists. If you…
Can I create conditional fields based on nested drop-down values in Zendesk?
Yes, you can create conditional fields based on nested drop-down values in Zendesk. This involves setting up multiple fields with conditional logic on your forms. For example, if you have a field with nested options, you can create conditions that…
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