Customizing CC Email Notifications in Zendesk
Can I customize email notifications for CCs in Zendesk?
Yes, you can customize email notifications for CCs in Zendesk by editing the default triggers. As an administrator, you can modify the 'Notify requester and CCs of received request' and 'Notify requester and CCs of comment update' triggers to change the email subject and body text.
To do this, navigate to Admin Center, click on 'Objects and rules' in the sidebar, then select 'Business rules > Triggers'. Open the desired trigger, make your changes, and remember to save them. You can use placeholders in the email text, but be aware that some placeholders might be suppressed under certain conditions.
More related questions
How do email notifications for CCs work in Zendesk?
Email notifications for CCs in Zendesk are controlled by default triggers. By default, there are two standard triggers that manage when email notifications are sent to CCs: 'Notify requester and CCs of received request' and 'Notify requester and…
How are email notifications sent to followers in Zendesk?
Email notifications for followers in Zendesk are sent when comments are added to tickets they are following. Unlike CCs, followers do not receive notifications for their own comments, and there is no way to disable these notifications other than…
Can I disable email notifications for followers in Zendesk?
Unfortunately, there is no direct way to disable email notifications for followers in Zendesk. Followers automatically receive notifications when comments are added to tickets they are following. The only way to stop these notifications is to…
How can I customize the follower email template in Zendesk?
To customize the follower email template in Zendesk, you need to ensure that the 'Enable followers' option is selected. As an administrator, you can then modify the email subject and body text in the Admin Center. Navigate to 'Objects and rules' in…
What is the ticket.followerreplytype_message placeholder in Zendesk?
The 'ticket.followerreplytype_message' placeholder in Zendesk is used in email notifications to indicate how a follower's reply will be handled. It can display messages like 'Reply to this email to add a comment to the request' or 'Reply to this…
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