Customizing Appearance of Zendesk Web Widget (Classic)
How can I customize the appearance of the Zendesk Web Widget (Classic)?
You can customize the appearance of the Zendesk Web Widget (Classic) by adjusting the theme color, text color, and position. Use the color picker to set custom colors for the widget's theme and text. You can also choose the widget's position on the page, such as the bottom-right or lower-left corner. However, note that the widget's background color cannot be customized at this time. For more customization options, you might need to consult the Web Widget (Classic) API.
More related questions
How do I configure components in the Zendesk Web Widget (Classic)?
To configure components in the Zendesk Web Widget (Classic), you need to be an administrator. Start by deciding which components you want to include, such as help center search, chat, talk, or contact forms. Then, navigate to the Admin Center,…
What components can I include in the Zendesk Web Widget (Classic)?
The Zendesk Web Widget (Classic) allows you to include a variety of components to enhance user interaction. You can add help center search and suggested articles, Zendesk Chat for live chat, Zendesk Talk for callbacks or phone numbers, and contact…
Can I use multiple ticket forms in the Zendesk Web Widget (Classic)?
Yes, you can use multiple ticket forms in the Zendesk Web Widget (Classic) if your support plan allows it. To enable this feature, ensure the Contact form toggle is on, then turn on the Ticket forms toggle. This allows end users to select from any…
How do I add chat functionality to the Zendesk Web Widget (Classic)?
To add chat functionality to the Zendesk Web Widget (Classic), you need a Chat account. Once you have an account, simply turn on the Chat toggle in the widget settings. You can then configure specific chat features through the Chat dashboard. Note…
How can I include help center search in the Zendesk Web Widget (Classic)?
To include help center search in the Zendesk Web Widget (Classic), ensure you have a Guide account. Turn on the Help Center toggle in the widget settings, and configure the search settings through the Guide interface. This feature allows users to…
How do I manage security settings for the Zendesk Web Widget (Classic)?
To manage security settings for the Zendesk Web Widget (Classic), you can restrict help center search results to authenticated users. Click the Configure button in the security settings section and follow the on-screen instructions. This ensures…
Can I remove the Zendesk logo from the Web Widget (Classic)?
Yes, you can remove the Zendesk logo from the Web Widget (Classic) by turning off the logo toggle in the widget settings. This allows you to maintain a more branded experience for your users. For more customization options, refer to the original…
How do I set the language for the Zendesk Web Widget (Classic)?
The language of the Zendesk Web Widget (Classic) is automatically set based on the customer's browser settings. If you want to manually set the language, you can do so by following the instructions in the Zendesk documentation. This ensures that…
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“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
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