Customers Not Mapped to Organization in Zendesk
Why aren't my customers automatically mapped to their organization in Zendesk?
Customers may not be automatically mapped to their organization if their email addresses are unverified. For automatic mapping to work, users must have verified their email addresses by following the link in the verification email sent by Zendesk.
If a user is verified but still not mapped, try updating their profile slightly, such as adding and removing a space in their name. This can trigger the mapping. If issues persist, temporarily remove and re-add the organization's domain to force the mapping. For more details, check out theZendesk article.
More related questions
How can I force map users to an organization in Zendesk?
To force map users to an organization, you can update their profile or adjust domain settings. If a user is verified but not mapped, make a small change to their profile, like adding and removing a space in their name. If this doesn't work, try…
Can I bulk force map users to an organization in Zendesk?
Currently, there is no direct way to bulk force map users to an organization in Zendesk. Each user must have a verified email address for automatic mapping. The best workaround is to ensure all users verify their email addresses. Unfortunately,…
Does email verification affect reporting in Zendesk Explore?
Email verification does not directly affect reporting in Zendesk Explore, but it impacts how tickets are linked to organizations. Unverified users' tickets won't be linked to an organization, affecting reports on tickets per organization. For…
Is there a way to disable email verification for organization mapping in Zendesk?
Currently, there is no option to disable the email verification requirement for organization mapping in Zendesk. Users must verify their email addresses to be automatically added to an organization. However, if a user's profile is created…
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