Customer Emails to Zendesk Support Address
What happens when a customer emails my Zendesk support address?
When a customer sends an email to your Zendesk support address, a ticket is automatically created in Zendesk Support. This ticket will have the support address set as the recipient, and any replies will be sent from this address. For instance, if a customer emails help@acme.zendesk.com, the reply will also come from help@acme.zendesk.com. This ensures a consistent communication channel for your customers.
To get a better understanding of what your customers will see, Zendesk provides a preview pane when you add a support address. This helps you visualize the end-user experience and make any necessary adjustments. For more details, you can check theoriginal Zendesk documentation.
More related questions
How do Zendesk email addresses appear to end users?
When using Zendesk email addresses, the 'Sent To' and 'Reply From' fields in emails are formatted to maintain consistency. For example, if a user emails support@yoursubdomain.zendesk.com, the reply will appear as coming from 'Support address name…
Can I use my own email address as a Zendesk support address?
Yes, you can use your own external email address as a Zendesk support address. When you do this, the 'Sent To' and 'Reply From' fields will reflect your external email address. For example, if a user emails support@mycompany.com, the reply will…
What are personalized replies in Zendesk and how do they work?
Personalized replies in Zendesk allow the 'Reply From' address to include the name of the agent or end user responding, along with the support address. For example, if personalized replies are enabled, an email sent to…
How does the 'Reply From' address differ with and without a support address name?
The 'Reply From' address in Zendesk can include a support address name for clarity. If a support address name is set, the reply will appear as 'Support address namesupport@acme.zendesk.com'. Without a name, it will simply show as…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
