Creating Personal App Shortcuts in Zendesk
Can Zendesk agents still create personal app shortcuts?
Yes, Zendesk agents can still create personal app shortcuts if their admins have enabled this feature. These personal shortcuts allow agents to customize their workspace according to their preferences.
However, it's important to note that personal app shortcuts are only visible to the agent who created them. This is in contrast to shared app shortcuts, which are visible to all agents working on tickets with the same custom layout.
More related questions
What are shared app shortcuts in Zendesk?
Shared app shortcuts in Zendesk allow admins to create and share app shortcuts with agents as part of a custom ticket layout. This feature helps agents quickly find the apps they need without scrolling through a long list. Admins can pin these…
How do shared app shortcuts benefit Zendesk agents?
Shared app shortcuts benefit Zendesk agents by streamlining their workflow and saving time. With these shortcuts, agents can quickly access the apps they need without scrolling through a long list. This feature provides a consistent experience…
Why did Zendesk introduce shared app shortcuts?
Zendesk introduced shared app shortcuts in response to popular customer requests. This feature gives admins more control over the app shortcuts agents use, ensuring a consistent experience across tickets. Shared app shortcuts allow admins to…
What do admins need to do to enable shared app shortcuts?
Admins on Enterprise plans with Agent Workspace and custom layouts activated don't need to take any additional steps to enable shared app shortcuts. The feature is automatically available for their account. Admins can start creating and pinning…
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