Creating Multiple Moderator Groups in Zendesk
Can I create multiple moderator groups in Zendesk?
Yes, you can create multiple moderator groups in Zendesk. This allows you to set different permissions for each group, tailoring the moderation capabilities to specific needs or areas within your community. It's a flexible way to manage community activity across different help centers, as any moderator groups you create will apply to all your help centers.
More related questions
How do I create a community moderator group in Zendesk?
Creating a community moderator group in Zendesk is a straightforward process. First, navigate to the Guide and click on the User permissions icon in the sidebar, then select Community moderators. Here, you can see any existing moderator groups. To…
What permissions can I set for a Zendesk community moderator group?
When setting up a community moderator group in Zendesk, you can customize permissions to suit your needs. Permissions include actions like marking a post as answered, pinning posts to the top, featuring posts, moving posts to different topics,…
Do Zendesk moderator groups apply to all help centers?
Yes, any moderator groups you create in Zendesk will apply to all your help centers. This means that the permissions and user segments you set for a moderator group will be consistent across all the help centers you manage, ensuring a unified…
How do user segments affect Zendesk moderator groups?
User segments are crucial for setting up Zendesk moderator groups as they determine which users are included in a group. Moderator groups are based on user segments for signed-in users, which are built on tags and organizations. Before creating a…
Why can't community moderators in Zendesk delete posts?
In Zendesk, community moderators do not have the ability to delete posts completely. Instead, they can hide posts for moderation, which removes them from the community and sends them to the content moderation queue for review. This is by design to…
What should I do if Zendesk moderators can't approve pending content?
If Zendesk moderators can't approve pending content, it might be due to the content disappearing from view after being hidden for moderation. Currently, only comments display with a 'pending approval' badge for moderators. To approve posts,…
How can I allow users to post without moderation in Zendesk?
To allow users to post without moderation in Zendesk, navigate to Guide > Guide Admin > Settings > Guide Settings and ensure that the 'Moderate all content' checkbox is unchecked. This setting allows users to interact and post content without it…
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