Creating Custom Attributes for Agent Reporting
Find out how to create custom attributes for more flexible agent reporting in Zendesk.
Can I create custom attributes for agent reporting?
Yes, you can create custom attributes for agent reporting by using existing attributes like Assignee name or email.
By organizing these attributes into groups or sets, you can create custom attributes that allow you to report on agents according to different criteria, such as their manager. This approach provides a flexible way to customize your reporting beyond the standard group assignments.
More related questions
Can I report on agents in a different group than their Support group?
Yes, you can report on agents in a different group than their Support group, but it requires some workarounds. While you can only use the group attribute to show what Support group an agent is assigned to, you can create a custom user field or add…
How can I use custom fields to report on agents by manager?
You can use custom fields to report on agents by manager by creating a custom user field in agent profiles. This custom field can be used to designate which manager an agent has, allowing you to generate reports based on this information. By doing…
What are the steps to report on agents using tags?
To report on agents using tags, you need to add specific tags to agent profiles. These tags can represent different managers or any other grouping criteria you wish to use. Once the tags are in place, you can generate reports based on these tags,…
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“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
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