Creating a webhook in Zendesk to connect with Amazon EventBridge involves a few steps. First, navigate to the Admin Center, select Apps and integrations, then Webhooks. Create a new webhook and set the Endpoint URL to the Function URL from your Lambda function.
Ensure that the authentication is set to None. During the creation process, Zendesk generates a secret key, which you must copy and paste into your Lambda function's WEBHOOK_SECRET environment variable. This step is crucial for the webhook to function correctly.
To integrate Zendesk with Amazon EventBridge using webhooks, you need to meet a few requirements. You must be an admin in your Zendesk account and have an AWS account with EventBridge set up. Additionally, a basic understanding of AWS services,…
Creating an EventBridge event bus is a crucial step for integrating Zendesk with Amazon EventBridge. Before setting up the webhook, you need to create an EventBridge event bus and note its ARN, which is required later. The ARN should be formatted…
A Lambda function is used to receive the webhook payload from Zendesk, verify its signature, and forward it to the EventBridge event bus. This function acts as a bridge, ensuring that only valid and authenticated data is sent to EventBridge. To set…
The Lambda function code is essential for processing the webhook payload from Zendesk and sending it to Amazon EventBridge. The code includes functions to verify the webhook signature and forward the payload to EventBridge. You'll need to import…