Creating a Trigger to Block Email Tickets
What is the process to create a trigger for blocking email tickets?
To create a trigger for blocking email tickets, you need to set up conditions and actions in Zendesk. Start by creating a new trigger with conditions that specify the ticket is created and the channel is email. Then, add actions to email the user with a subject and body directing them to your Help Center, tag the ticket, and set its status to closed. This ensures that any email ticket is automatically closed and tracked.
More related questions
How can I block email requests in Zendesk?
While you can't completely block email requests in Zendesk, you can set up a workflow to auto-close them and direct users to your Help Center. This involves creating a trigger that automatically closes email tickets, tags them, and sends an…
How do I deactivate default triggers and ticket CCs in Zendesk?
Deactivating default triggers and ticket CCs in Zendesk helps prevent users from responding via email. You can deactivate these by following the instructions in the Zendesk article on managing triggers. Additionally, you can configure CC and…
Can I use the blocklist feature to manage email requests in Zendesk?
Yes, the blocklist feature in Zendesk can be used to manage email requests by rejecting emails from specific senders. You can add the sender's email address to your blocklist using the 'reject:' prefix. This prevents emails from those addresses…
How can I prevent follow-up tickets from blocked emails in Zendesk?
To prevent follow-up tickets from blocked emails, you can create a second trigger that closes any ticket containing the tag added by the email blocking trigger. Ensure that this trigger does not include a 'Channel' condition, which helps block all…
Is it possible to block all incoming email channel tickets in Zendesk?
While you cannot completely disable the email channel in Zendesk, you can use a workaround to auto-close tickets created via the email channel. This involves setting up triggers and using the blocklist feature to manage and close email tickets…
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