Creating a Private Ticket for an End User in Zendesk
What is the process for creating a private ticket for an end user in Zendesk?
Creating a private ticket for an end user in Zendesk allows you to manage sensitive information internally before sharing it with the end user.
To create a private ticket, hover over the +Add tab in the top toolbar and select Ticket. Ensure the Internal note option is selected by default. Enter the requester's details in the Requester field or add a new user if necessary. Fill in the ticket data and click Submit as New. All comments will default to Internal note until the ticket is made public. This feature needs to be enabled by an admin if not already available. For more information, visit theoriginal link.
More related questions
How do I create a public ticket on behalf of an end user in Zendesk?
Creating a public ticket on behalf of an end user in Zendesk is straightforward. You need to add the end user as the requester to ensure they can view and update the ticket. To create a public ticket, hover over the +Add tab in the top toolbar and…
Can a private ticket be changed to public in Zendesk?
Yes, a private ticket can be changed to public in Zendesk, allowing the requester and any CC'd end users to access it. To make a ticket public, click Public reply above the comment entry box, enter your comment, and then click Submit. Once a ticket…
How can I create a ticket for a user who doesn't have an account in Zendesk?
You can create a ticket for a user who doesn't have an account in Zendesk by adding them as a new user during the ticket creation process. When creating a ticket, if the requester does not appear in the search results, click +Add user at the bottom…
What are the benefits of using private tickets internally in Zendesk?
Private tickets in Zendesk offer several benefits for internal use, allowing you to manage sensitive information and tasks without involving the end user. You can use private tickets to record calls and meetings, take action on sensitive issues,…
How can I change a public ticket to private in Zendesk?
Changing a public ticket to private in Zendesk is possible under specific conditions, allowing you to manage ticket visibility. If a public ticket has only one comment, you can make it private by changing the Public reply to an Internal comment….
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
