Create Zendesk Tickets from Tweets in HootSuite
How can I create Zendesk tickets from Tweets using HootSuite?
You can easily convert a tweet from your HootSuite stream into a Zendesk ticket. This feature helps your social media team manage their X (formerly Twitter) feed more efficiently by escalating questions to the right team in Zendesk. To enable this, log into your HootSuite Dashboard, find the 'App Directory', search for 'Zendesk', and install the app. Once installed, navigate to a tweet you want to convert, click the dropdown menu, and select 'Create ticket'. You'll need to enter your Zendesk credentials the first time you do this.Learn more.
More related questions
What is the Zendesk stream in HootSuite and how do I use it?
The Zendesk stream in HootSuite allows you to view and manage Zendesk tickets directly from HootSuite. This integration helps you stay engaged with your tickets by allowing you to filter, search, reply to, or modify them. To enable the Zendesk…
How do I install the Zendesk app in HootSuite?
Installing the Zendesk app in HootSuite is straightforward. First, log into your HootSuite Dashboard and click on the 'App Directory' icon. Search for 'Zendesk' or find it under 'Featured Apps', then click 'Install App'. After installation, you can…
What are 'Twickets' in the Zendesk for HootSuite integration?
'Twickets' are Zendesk tickets created from tweets using the HootSuite integration. This feature allows you to convert tweets into tickets, making it easier to manage and respond to social media inquiries. To enable 'Twicket' creation, ensure you…
How do I connect my Zendesk account to HootSuite?
To connect your Zendesk account to HootSuite, first ensure the Zendesk app is installed. Then, navigate to the Zendesk stream tab in HootSuite and click 'Connect to Zendesk'. Enter your Zendesk subdomain, username, and password (or API key), and…
Interested indeflectingover 70% of your Zendesk support tickets?
Zendesk Support Tickets
Zendesk Messaging (live chat)
Join1,000+ companies reducing their support costs and freeing up support agents for more important work
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
“We needed an AI agent integrated within our current tools. My AskAI was the only solution that wasn't going to disrupt our operations.”
Zeffy
“At the end of last year I was given the challenge - how can we provide the same or better service, without hiring anyone?”
Zinc
“My AskAI blew everybody else out of the water. It made the selection process very easy for us.”
Customer.io($50M+ ARR)
“It now resolves 71% of queries (over 35,000 every month), meaning more time solving complex issues and improving UX.”
Freecash
Reduce support costs.Spend more time on customer success.
