Create Unsolved Tickets Report by Group in Zendesk
How do I create a report for unsolved tickets by group in Zendesk?
Creating a report for unsolved tickets by group in Zendesk is simple and quick.
To get started, open Zendesk Explore and click the report icon. In the Reports library, select 'New report'. On the Select a dataset page, choose 'Support > Support - Tickets' and click 'Start report'. In the Metrics panel, add 'Unsolved tickets > Unsolved tickets'. Then, in the Columns panel, add 'Ticket > Ticket group'. Finally, change the visualization type to 'Bar' and configure the chart to show values. Your report is now complete! For more details, check out theoriginal guide.
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